Danny Fisher, the Chief Technology Officer at West Shore Home oversees one of the largest bathroom remodelers in the country with over $1 billion annual revenue. Fisher gives his insights on how he utilized AI technology when he started at West Shore and how it revolutionized the workflow and scale of business.
As any remodeler knows scoping is the hardest part of scaling home remodeling, relaying the client’s needs while balancing cost, labor and timelines can take years to manually understand. Yet under Fisher’s experience AI can simultaneously check inventory levels, installer availability, permit requirements and payment processing timelines all while a customer is browsing their options. Using this technology, remodelers can close the gap between customer expectation and remodeling performance.
“Most of the proprietary mobile tooling that we’ve built so far has really been internally focused. These help us earn the business with customers. These help us set up installers for success,” said Fisher. “Where I think the puck is moving is that democratization of the front end of design and scoping and pricing — essentially, us allowing the customer to be more empowered.”
